Our hope is that you are completely satisfied with your purchase. If you aren’t, we are happy to accept your return or exchange; only For shoes that were delivered with damage / stains / wrong delivery please keep in mind that all our shoes are custom Made for our brides , therefore we are not able to return money back. The shoes that you wish to return must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks.
Merchandise must have all tags attached and be returned in original packaging. Most items must be shipped back to us and cannot be returned to us. Eligible merchandise must be returned within 5 days of delivery for a full refund to your original method of payment. We offer free returns for any US order! View our complete return policy here
For orders placed by 1 p.m. ET, most in-stock items ship within 48 hours of ordering; however, some orders may take up to 76 hours to process. Please note we do not ship on Saturdays, Sundays, or holidays or Jewish holidays . Expedited orders cannot be delivered on weekends or holidays.